Ms Katherine Lo
      Co-Chairman of ISCM (2026-2028)

      Mr Chris Keung
      Co-Chairman of ISCM (2026-2028)

We are honoured to introduce ourselves as the new Co Chairs of the Institute of Shopping Centre Management, effective 1 April.

Building on ISCM’s 20 year foundation, and together with our 2026–28 Board, we are excited to serve ISCM and to work with you to strengthen our profession, support one another, and shape the future of shopping centre management.

Our Vision for ISCM:

• A connected professional community: foster meaningful connections across asset managers, operators, service providers and academic partners so we can learn from one another and share best practice. 
• A centre of excellence: raise professional knowledge and standards through practical research, industry‑led training and recognised competencies for shopping centre management.
• A driver of member‑centred value: deliver events and resources for members at every career stage, and support innovation with future‑ready leadership that embraces change. 

Initial Priorities and Plans:

• Learning & events: deliver a calendar of practical events and study tours focused on innovation, emerging trends and best‑practice sharing. 
• Member engagement: broaden networking formats and expand working groups to enhance member experience and influence. 
• Collaboration & advocacy: deepen partnerships with industry bodies, local authorities and academic institutions to co-create research, champion shopping centre management and amplify impact. 

Warm regards,
Chris Keung & Katherine Lo
Co-Chairs (2026–2028)